Truly first class customer service, in our opinion – exceeding our high regards of dealing with Bradd and Hall from the beginning.Īfter looking at the samples over many days, and seeing which would look best with Kiki (most important factor in choosing upholstery is how it matches your cat, of course) – we selected a medium brown cloth fabric. He was clear they had done this for other customers, and this wasn’t because we were content creators. Given that we only paid $620 per seat and the new coverings were $375 a piece, and we were out of our 2-year warranty – we felt this was WAAAY above and beyond. He sent us out several fabric samples, offering a credit towards what we selected for the value of our basic level fabric. He even offered that if we were in Elkhart, they’d provide the labor to do the swap out (not that it was feasible for us to return to Indiana at this point). We also contacted Bradd and Hall, who also explained the history of the issue, and sent us to this blog post they made about it, and why they recommend real ultraleather instead (not polyurethane based products).Īnd much to our surprise, Bradd himself offered to send us new coverings for the seats at their cost. They also felt they had no responsibility in the matter, as they don’t choose the fabrics – the customer ordering the furniture does and sends it to them (such as the RV manufacturer or distributor).įlexsteel has since exited the RV furniture business. We reached out to Flexsteel, who explained that the company that made Haloleather, Fabric Services, had since gone out of business. We didn’t buy highest end seats, but also didn’t expect them to deteriorate this quickly. Many RV manufacturers were sending out replacement fabric to customers.

And it was failing everywhere – including many high end coaches by Tiffin and Newmar. We purchased and installed them at Bradd and Hall Furniture in Elkhart, IN in 2014.Īfter some research and posting to Instagram and Facebook, we discovered we were not alone.Īpparently there was a really bad batch of polyurethane ‘fake leather’ marketed under the name of Haloleather that was installed on lots of RV furniture (and similar issues even in residential furniture). When got Zephyr out of storage in 2019, we were disappointed to discover that the our two front Flexsteel captains chairs were peeling.Īt this point, they were barely 5 years old and had been in storage for nearly 2 years of that time.

Our Flexsteel 517 RV Captains Sets Peeling (2019) Now that we’re back to Zephyr at our winter home base in Benson, AZ – it was time to tackle a pretty major pending project we had left from our last visit.

Captin seats